Shipping Policy

We are a US based company shipping all products from Michigan, USA.

LOST or STOLE ORDERS/PACKAGES:
As of September 1, 2021, Ella Moore is not responsible to refund or replace your order if your package is marked as delivered by USPS but you did not receive your package. We now offer the option to fully insure your package. If you do purchase shipping with full insurance be aware that your refund will be from USPS NOT Ella Moore. Ella Moore is not responsible for something we have absolutely no control over including theft of packages or incorrect delivery by USPS. This also includes any & all packages which arrive damaged, open and/or empty packages.  If you are concerned about any possible theft of packages from your front door, porch or mailbox, we STRONGLY recommend you purchase shipping with full insurance coverage. 

Please go to the following link to submit a claim to USPS if you have insured your package and have not received your package:
https://www.usps.com/help/claims.htm

We strongly recommended you do this ASAP. Ella Moore is not responsible for any delay in claims processed by USPS. 

Unfortunately, we have recently seen a significant increase in theft of packages from customer front door, front porch and mailboxes. We can no longer afford to refund or replace ordered items that are stolen or lost. For that reason, we STRONGLY recommend you purchase shipping with full insurance coverage if you have any concerns.

IMPORTANT NOTICE:
The USPS is predicting a record number of packages will be delivered during the 2021 holiday season. This means that to ensure your package arrives on time we STRONGLY recommend shopping 4-6 weeks before you need your item. YES, we are NOT exaggerating. During the 2020 holiday season,  many customers received their packages between 4- 6 weeks later. Many customers where extremely upset. However, once a package is dropped off at the post office we have absolutely no control how long it takes for your package to arrive. We sincerely want you to receive your package on time. Please plan ahead!!

All items will be processed & mailed out within  2-4 business days. We do our best to process & mail out order in a timely manner,.

All orders placed after 4 pm on Fridays are processed on the following Monday.  We will do our best to try to process a packages sooner if possible.

All priority & overnight shipping orders placed between Mondays at 8 am & by Fridays at 4 pm will be handled for expedited shipping within 1-2 Business days, if not sooner or same day. It is processed the same day.

If you receive an email with the following statement:

Thank you for your order from Ella Moore! We wanted to let you know that your order (#XXXX) was shipped via USPS, USPS First Class Mail on XX/XX/XXXX.  You can track your package at any time using the link below.

This means that your package will be dropped off at our local post office the same day! That email is sent to you only when a label is produced and the package is dropped to the post office. 

Fund are withdrawn only after the package is dropped off at the post office

Free Shipping on Purchase $100 or more: Delivery usually occurs within 3 to 5 business days. Delivery of your package could take up to 7 to 14 business days or much more depending on processing procedures put in place by USPS due to COVID-19 as well as the time of the year. Please be aware that insurance for these packages is only up to $100. If your purchase is more than $100 and you would like full insurance coverage offered by USPS please consider purchasing our full coverage insurance shipping option. As of September 1, 2021, Ella Moore is not responsible for any and all packages that are damaged, lost or stolen if USPS has documented the package has been delivered. 

Express Shipping: Delivery usually occurs around 2-3 business days +/-. Again anything is possible and you many also experience significant delays in your package delivery.

Overnight Shipping: Delivered in 1 to 2 business days all depending on when you submit your order. If you submit your order in the evening or at night it will ship the next day and will arrive the following day. Again anything is possible and you many also experience significant delays in your package delivery.

Canadian Shipping: 

Orders less than $200 will be charged $24.99. Order is greater than $200 will be shipped FREE.

Orders requiring Express shipping with delivery in 3-4 days will be charged $49.99.

NOTE: Buyers are responsible for any customs & duties cost that many be charged as package enters your country. 

International Shipping:

Orders less than $200 will be charged $34.99. Order is greater than $200 will be shipped FREE.

Orders requiring Express shipping with delivery in 3-4 days will be charged $49.99.

NOTE: Buyers are responsible for any customs & duties cost that many be charged as package enters your country. 

 Any delay in the post office tracking the package is completely from the post office side not a delay in Ella Moore processing your package. The only disclaimer is if we can not validate your address we will make 3 attempts to contact you then send out the package. Please keep in mind if an address is not validated there is a HIGH CHANCE it will be returned to us. That is the reason why we will be requiring all customers provide a phone number to contact you. Sometimes customers don't notice our emails or it might go to spam. Providing your phone number allows another way to contact you to confirm your address.

Shipping time:

Standard shipping in the United States on average takes between 4 to 7 days outside of holidays which may take longer. 

All packages are sent with tracking number! Please check the last email received from email address contact@ellamoore.com for your specific tracking number.