Shipping Policy

Items will be processed & mailed out within  2-3 business days. We do our best to process & mail out order in a timely manner, sometimes even the same day or next day. If you place your order between 8 am & 5 pm during the weekdays, it will most likely be processed & shipped on the same or next business day.

If you receive an email with the following statement:

Thank you for your order from Ella Moore! We wanted to let you know that your order (#XXXX) was shipped via USPS, USPS First Class Mail on XX/XX/XXXX.  You can track your package at any time using the link below.

This means that your package will be dropped off at our local post office the same day! That email is sent to you only when a label is produced and the package is dropped to the post office. Any delay in the post office tracking the package is completely from the post office side not a delay in Ella Moore processing your package. The only disclaimer is if we can not validate your address we will make 3 attempts to contact you then send out the package. Please keep in mind if an address is not validated there is a HIGH CHANCE it will be returned to us. That is the reason why we will be requiring all customers provide a phone number to contact you. Sometimes customers don't notice our emails or it might go to spam. Providing your phone number allows another way to contact you to confirm your address.

Shipping time:

We are extremely & acutely aware of the significant delay in the delivery of packages. What used to take 3-5 days is now taking so much longer. Some customers are experiencing delay of over 2 weeks or more. Unfortunately, we have absolutely no control over the unprecedented extreme delay in delivery of your package. We can only ask that you please be extra patient as many people are experiencing the exact same delay and frustration. We wish we could deliver the orders ourselves so that you & your family have a happy holiday. We can only pray that your package arrive soon. Please accept our deepest & most sincere apologies for this delay. 

We would like to share with you this recent news report:

U.S. Post Office Strains Under Unprecedented Volume Of Business

Official Statement from USPS:
ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.

 ALL items ship from the USA. All items are quarantined for at least 10 days before shipped to customers.

 VERY IMPORTANT NOTICE:
If you have not received your package or there is significant delay in receiving your package AND you have a tracking number (this number is in your last email from Ella Moore) this means that the package was sent and is no longer under our control. Please do the following steps:
1. https://www.usps.com/help/claims.htm
2. submit tracking number and claim

As of December 11, 2020, All purchase over $75 on or after December 11, 2020 will receive insurance to cover the cost of the package. All customers will be offered the option to purchase insurance for an extra charge if your purchase is less than $75. From this date forward, if your package is not delivered you, you must contact Your Local post office, submit a claim and request refund from USPS. We will not be providing refunds for orders shipped on or after December 11, 2020 that have not been delivered.

Free Shipping on Purchase $75 or more: Delivery usually occurs within 3 to 5 business days. Delivery of your package could take up to 7 to 14 business days or much more depending on processing procedures put in place by USPS due to COVID-19. 

Express Shipping: Delivery usually occurs around 2-3 business days +/-. Again anything is possible and you many also experience significant delays in your package delivery.

Overnight Shipping: Delivered in 1 to 2 business days all depending on when you submit your order. If you submit your order in the evening or at night it will ship the next day and will arrive the following day. Again anything is possible and you many also experience significant delays in your package delivery.

International Shipping: Varies

All packages are sent with tracking number! Please check the last email received from email address contact@ellamoore.com for your specific tracking number.